How do I keep my mobile number?
If your used mobile phone is not listed, the chances are we no longer buy that model, however we do have recycling boxes in store if you wish to recycle your phone instead. We can only give one credit voucher or make one payment per transaction. We are also unable to offer multiple payment methods for one transaction.
Only your mobile phone can be traded-in. However, we can recycle any accessories or chargers you may want to dispose of. You are responsible for removing all information and content from the mobile phone you trade-in. Your credit voucher can only be redeemed through the same channel you completed your trade-in transaction.
If you traded-in your mobile online - your voucher can only be redeemed through the online shop and will not be accepted in store. All vouchers issued in a store are valid for 12 months from the date of issue. If you change your mind your mobile can not be retrieved once it has been processed and collected from the stores or if you have already posted to us.
If you trade-in your mobile online, you can get an online credit voucher. You must have all rights to, and do, transfer full and unencumbered ownership and possession of the handset to Vodafone. You must clear all personal information from the handset and any SIM in the handset, and understand that Vodafone and its contractors and agents shall have no obligation or liability to you in relation to any of your personal information which might remain on the handset and any SIM in the handset.
You agree that in order to process the purchase of your handset, issue and redemption of a trade-in voucher, Vodafone may share the personal information you have disclosed on the receipt with its contractors.
Vodafone Trade-In vouchers are valid for only 12 months from purchase, and may be redeemed only against handsets and accessories.
Retail vouchers may only be redeemed at Vodafone retail outlets. Online vouchers may only be redeemed online.
Vouchers are not transferable and cannot be redeemed for cash. No change will be given when vouchers are redeemed. We accept phones in all conditions Don't bin your phone just because its broken, we accept phones in all physical conditions.
Find out more All Networks welcome All Phone Networks are welcome,we accept any phone on any network as long as that phone is in our list. Find out more Starship Here is a real win-win. With Vodafone you can make a monthly donation to your mobile bill to help the Starship Foundation.Want to keep your number?
If you're already a Vodafone customer or joining us from another network, it's easy to transfer your number to your new plan. Business. Lines open: 8am to 8pm, Monday to Friday. We have a range of great value plans to choose from.
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